Asset Management Levels of Service Study

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The Township of Muskoka Lakes is required under O. Reg.588/17 to identify the proposed levels of service for all municipal infrastructure assets including what activities will be required to meet proposed levels of service, and a strategy to fund these activities by July 1, 2025.

Levels of Service (LoS) are specific parameters that describe the extent and quality of services that the municipality provides to users. Levels of Services link an asset's performance to target performance goals and can be broken down into the following categories:

  1. Legal Requirements: Statutory, Regulatory and contractual requirements are the minimum levels of service that must be provided.
  2. Community (Customer) Levels of Service: Community Levels of Service define how a service is perceived by the user, with non-technical measures for service goals.
  3. Asset (Technical) Levels of Service: Asset Levels of Service are specific and quantifiable measures for service target.

The process involves:

  • Documenting current services and current levels of services;
  • Identifying potential gaps between current LoS and that required by legislation;
  • Identifying potential gaps between current LoS and that desired or expected by customers; and
  • Identifying actions and estimated costs to meet regulatory requirements or customer expectations.

The Township of Muskoka Lakes is required under O. Reg.588/17 to identify the proposed levels of service for all municipal infrastructure assets including what activities will be required to meet proposed levels of service, and a strategy to fund these activities by July 1, 2025.

Levels of Service (LoS) are specific parameters that describe the extent and quality of services that the municipality provides to users. Levels of Services link an asset's performance to target performance goals and can be broken down into the following categories:

  1. Legal Requirements: Statutory, Regulatory and contractual requirements are the minimum levels of service that must be provided.
  2. Community (Customer) Levels of Service: Community Levels of Service define how a service is perceived by the user, with non-technical measures for service goals.
  3. Asset (Technical) Levels of Service: Asset Levels of Service are specific and quantifiable measures for service target.

The process involves:

  • Documenting current services and current levels of services;
  • Identifying potential gaps between current LoS and that required by legislation;
  • Identifying potential gaps between current LoS and that desired or expected by customers; and
  • Identifying actions and estimated costs to meet regulatory requirements or customer expectations.

  • Asset Management Level of Service Survey

    Purpose of survey

    The Township of Muskoka Lakes is conducting this survey to evaluate the performance and satisfaction with current services. Your responses will provide valuable community feedback on the quality of these services and guide future service standards. The insights gained will inform a Levels of Service Study, helping the Township understand the current state of services and future requirements based on community values. This study aims to enhance service delivery and is not intended to propose funding or service level cuts for specific assets or facilities.

    We value our community members’ thoughts and opinions about the services they value most and the ways in which they access them. In this survey, we want to: 

    • Understand how the community views the services they access through various Township assets, such as administration facilities (buildings and public works yard), fire services (stations and equipment), recreation and sports facilities (parks, community centres, arenas, trails), technology (Township website, internet connectivity, online self-service and/or self-reporting services), and transportation (roads and bridges, parking lots). 
    • Identify key issues, concerns and opportunities; and
    • Gain insight into the community’s vision, goals and objectives for the future delivery of municipal services through its capital assets.

    Contest Alert!

    Members of the public that complete this survey have the option to enter a draw to win one of three gift cards valued at $50, to the local business of their choice. Contest details are available at the end of this survey.  

    Thank you for taking the time to complete this quick survey. 


    Take Survey
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Page last updated: 11 Oct 2024, 08:40 AM