Asset Management Levels of Service Study

The Township of Muskoka Lakes is required under O. Reg.588/17 to identify the proposed levels of service for all municipal infrastructure assets including what activities will be required to meet proposed levels of service, and a strategy to fund these activities by July 1, 2025.

Levels of Service (LoS) are specific parameters that describe the extent and quality of services that the municipality provides to users. Levels of Services link an asset's performance to target performance goals and can be broken down into the following categories:

1. Legal Requirements: Statutory, Regulatory and contractual requirements are the minimum levels of service that must be provided.
2. Community (Customer) Levels of Service: Community Levels of Service define how a service is perceived by the user, with non-technical measures for service goals.
3. Asset (Technical) Levels of Service: Asset Levels of Service are specific and quantifiable measures for service target.

The process involves:

• Documenting current services and current levels of services;
• Identifying potential gaps between current LoS and that required by legislation;
• Identifying potential gaps between current LoS and that desired or expected by customers; and
• Identifying actions and estimated costs to meet regulatory requirements or customer expectations.

Final Step: Submit Your Feedback

The final Asset Levels of Service and Financial Model Report and supporting Appendix I presented to Council on June 23, 2025 is now available for final review under documents. Community members are invited to submit any final feedback below by Friday, July 11 at 9:00 a.m.

View the Report and Appendix I under the documents sections.

Your comments will help shape the final version presented to Council on July 16, 2025.